The importance of effective institutions for development is well established. There is, however, a continuing debate on how to stimulate institutional reform within highly complex political and cultural contexts.

This working paper explores sociological theories of institutional change to consider how service co-production, involving organized communities and state agencies, can influence the systems of rules and behaviours that underpin urban governance. Using examples of co-production in Harare, the paper highlights how the cumulative impact of joint activity has generated small-scale adaptations in the institutionalized practices of public administration. This has created spaces of engagement and negotiation leading to incremental institutional change.

Available from: http://pubs.iied.org/10763IIED.html [1]