THIS REPORT LOOKS at a beneficiary assessment of two water and sanitation programmes in Luanda which are being implemented by the government of Angola and the World Bank: the Emergency Programme and the Urban Environment and Sanitation Project. The study focuses on water and sanitation practices in the “informal” or peri-urban areas of the city (home to about 70 per cent of Luanda’s population) and contradicts the established assumptions about these practices which are principally the sale of water by vendors from tanks in their yards. The project centres on the consultation of “clients” in 60 discussion groups on current water and sanitation practices, opinions on feasible and desirable improvements to the current situation, existing potential for community organization and clients’ willingness to pay for improved services. The report outlines the methodology, the structure of the study and the results from the three phases of the project; mapping of the relevant areas of Luanda, a study of the conditions of water distribution, costs and profits in the communities, and community consultation on the issues outlined above. The data is presented as text, tables, diagrams and maps, and extensive annexes include sample questionnaires, detailed results of discussion groups by barrio and breakdowns of financial analyses. The report offers a model of beneficiary assessment and concludes with specific recommendations for the improvement of water provision and sanitation in Luanda.